Frequently Asked Questions

Yes! We only sell 100% authentic items and sourced from original countries of origin.

Yes! Your albums will be counted on the Hanteo Charts. If available, your order will come with a Hanteo Chart voucher which means that your purchase was already counted on the charts.

Payments FAQs

We currently accept G-Cash and payments via Debit/Credit Cards (Mastercard, Visa).

Please contact our support team here: hello@fanlife.ph or click the help button on the website.

Shipment FAQs

We currently ship nationwide in the Philippines via Ninjavan.

Our standard delivery time is within 7-14 days depending on your location unless stated. Please check each product description before checking out.

In most cases, we can ship to you via another courier especially if Ninjavan does not cover your area for other requests, please send a support ticket and our team will reach out to you.

Shipping is usually calculated according to the weight of your total order.

You can track your order here.

Please see how our damages, refunds and replacements process work here.